How to drive customer experience in the right direction? 25/01/2024; 2 min to read; NPS stands usually for Net Promoter Score but here I...

3 key differences … every CX professional should know 29/12/2023; 1 min to read; Are you able to name difference between CX and...

Or how omnichannel experience might become a real nightmare 11/11/2023; 2 min to read; Customers often change their...

Successful leaders know them by heart … and avoid these not by chance! 05/10/2023; 2 min to read; Customer experience management is...

3 golden rules in CX… and 1 teabag 16/09/2023; 2 min to read; CX is something very simple and in the same time very complex. It is not...