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Building Customer Persona: A Critical Step in Customer Journey Mapping
Building a persona can help you in customer journey mapping by providing a clear understanding of the needs, preferences, and behaviours of

CXpro.me
Jul 12, 20245 min read


9 elements every Customer experience strategy should have
Unveiling the Mystery of CX strategy: Magic or Necessity? 11/06/2024; 4 min to read What's the deal with customer experience strategy? A...

CXpro.me
Jun 5, 20244 min read


11 Customer Service and CX Metrics You Must Use Like a Pro
Discover valuable insights on how customers experience your brand! 15/05/2024; 7 min to read Have you ever heard “Data is the new oil.”?...

CXpro.me
May 15, 202411 min read


Customer journey maps: amazing tool for design and improvement of customer experience
Mastering this technique will do miracles for you, your customers and your company 12/04/2024; 3 min to read; Customer journey mapping is...

CXpro.me
Apr 12, 20243 min read


CX and UX: the magical duo that impacts overall experience of the customers
What is the difference and how to distinguish it 09/03/2024; 2 min to read; User experience is often mistaken with customer experience....

CXpro.me
Mar 9, 20242 min read
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