Welcome
CX professional!

I help you build reliable competencies that let you take leading role in Customer eXperience

So you can spend less time looking for effective frameworks and more time enjoying your outcomes!

FROM PROFESSIONAL TO PROFESSIONAL

Who I am?

Like you, I am a professional in marketing and customer experience area. I gained my knowledge in university but also on the job. I have discovered CX as a standalone discipline in the last 8 years, however, my marketing expertise and professional career of overt 25 years have always considered the customer and their experiences and emotions with.... the brand, the organisation, the products, the touch points and distribution, etc. You see my point :)

LET ME INSPIRE YOU

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recent blog stories

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Aligning Customer Experience and Brand Experience

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Training for Trust: Elevating Customer Service and CX in Banking

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Experience is everything. Get it right.

Providing a positive customer experience involves making customers feel valued and acknowledged, while also reducing obstacles, increasing productivity, and preserving a personal touch.