CX program key components
A successful CX program places the customer at the heart of all business operations. It involves planning, designing, and executing a customer-centric framework applicable to entire organisation.
Good CX program will give you practical tools and frameworks to successfully manage Customer experience in your organisation like:
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clarifies roles and responsibilities,
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gives practical tips and skills on journey mapping and persona building,
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show useful techniques for permanent listening and monitoring on various touchpoints, journeys and channels,
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provide close the loop management tips,
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explain techniques to act upon feedback and
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gives engagement and change management toolkit.
Here it is what to focus on:
My "why?"
Hi, it's CXpro.me calling…
Have you ever been told that in order to progress in your career you need to develop or acquire new skills, gain new knowledge, take this training course, participate in innovative project...? However it is never enough to make the big leap, isn’t it?
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Sure, it happened. And to very big extend that is true. Taking course or certification is not the only thing you have to do. What is missing in that perfect picture is what nobody is telling you.